Terms and Conditions

We advise all clients to ensure they have read through terms and conditions prior to booking with
Rejuvenate Anti-ageing Clinic. By booking with us you accept these terms and conditions.

Cancellation policy

Ideally, we would like 48hours notice when cancelling an appointment.
We do not take deposits as standard. We realise that sometimes things happen, and appointments
need to be changed. We are flexible and understand within reason.
Gift vouchers are non-refundable and must be used with in 12 months of issue.
All treatments are paid on the day you have them. We do not offer credit or finance.
We offer a no obligation consultation. You are not obliged to have treatment and are not charged
for this.
Prior to treatment you are required to sign a consent form. When signing the consent form, you are
confirming that you understand the risks and benefits of the treatment. In addition, you are
accepting that no guarantees are given in terms of results/clinical outcomes. You are accepting that
results may only be achieved after a series/course of treatments as advised by Dr McNally and
results are variable.

Complications

Complications although infrequent and generally mild may arise during any procedure. These our
well documented in our downloadable PDF and are listed on your consent form. Some patients may
specifically be subject to higher risk factors than others. This will be discussed at consultation.
Rejuvenate Anti-ageing Clinic is a doctor led clinic. We can manage most of the potential
complications in our clinic. If you need to be assessed in person you will be asked to come to us in
the medical setting of the clinic. If in the unlikely event of a more serious complication and the need
for further treatment out of our expertise, arrangements will be made for you to be treated by the
NHS or referral to specialist practitioners.
Note it may be the case that private medical insurance does not cover complications that arise from
cosmetic procedures.

Complaints

Complaints can be made verbally in person, by telephone or by writing or email.